Refund Policy

Welcome to avenireu.com. This refund policy outlines your rights and our obligations regarding refunds for products or services purchased through our website. We aim to ensure customer satisfaction while adhering to EU and Austrian regulations.

Right of Withdrawal (EU)

As a consumer within the European Union, you have the right to withdraw from a purchase contract within 14 days without providing any reason. The withdrawal period begins on the day:

  • The product is delivered to you or a third party designated by you.
  • The final product in a multiple-item order is delivered.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., via email or a letter sent by post) before the withdrawal period expires. You may use the template withdrawal form provided below, but it is not mandatory.

Contact Information for Withdrawal:

- Avenir Langer Garten 21/2, 1220 Vienna
- E-Mail: avenirr.business@gmail.com
- Support E-Mail: avenirr.sup@gmail.com
- Tel: +43 670 552 3535

Refund Eligibility

To qualify for a refund, the following conditions must be met:

  • The product is returned in its original condition, unused, and undamaged.
  • The request for a refund is made within the applicable withdrawal period.
  • Digital products or services have not been accessed, downloaded, or used.

Refunds for certain items may not be granted, such as:

  • Customized or personalized products.
  • Perishable goods.
  • Sealed items that cannot be returned due to health or hygiene reasons once unsealed.
  • Digital content where the performance has begun with your prior express consent and acknowledgment of losing the right of withdrawal.

Return Process

To return a product, please follow these steps:

  1. Contact us via email at avenirr.sup@gmail.com
  2. to initiate the return process.
  3. Securely package the product to prevent damage during transit.
  4. Ship the product to the address provided by our team. The customer is responsible for return shipping costs unless the product is faulty or incorrect.

Refund Process

Once we receive the returned product and verify its condition, we will process your refund. Refunds will be made using the same payment method as the original transaction unless otherwise agreed. Please allow up to 14 days for the refund to be processed.

Exceptions and Disputes

If you believe your case is exceptional or if you have any disputes regarding our refund process, please contact us at avenirr.sup@gmail.com. We will work to resolve the issue promptly and fairly.

Template for Withdrawal

If you wish to withdraw from your purchase, you may use the following template:

Template Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:

Avenir A. Sulaiman
Langer Garten 21/2, 1220 Vienna
avenirr.sup@gmail.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods/services:

  • Ordered on: [Date]
  • Received on: [Date]
  • Name of consumer(s): [Your Name]
  • Address of consumer(s): [Your Address]
  • Signature of consumer(s) (only if this form is submitted on paper):
  • Date:

Contact

For questions or to exercise your rights, contact us at:

- E-Mail: avenirr.business@gmail.com
- Support E-Mail: avenirr.sup@gmail.com
- Tel: +43 670 552 3535